Hi, I just want to thank Cleaning with Love, Mo, Jo and the angels for doing such a great job cleaning my place. I have a pet here, they just come in and leave without me even knowing, while I’m at work, everything is beautiful, clean, safe for Charlie, who is very happy. They just the best cleaning service I could of asked for, so thank you guys. You guys are amazing, keep doing a wonderful job.

Mark: Hi, it’s Mark from Top Local, we’re here with Mo Kumarsi of Cleaning with Love in Vancouver, Vancouver’s highest rated carpet cleaning, residential home cleaning company. How’re you doing Mo?

Mo: Howdy Mark.

Mark: So we’re going to talk about dust mites today. How does Cleaning with Love’s service help control dust mites?

Mo: Well first… dust mites are tiny, microscopic bugs that are found in your carpets and upholstery, furniture, finished upholstery and what they thrive on is dead skin cells from humans and dander from pets and the funny thing about these little creatures is the most, the bad thing about them, the number one thing about them is, each one, these dust mites have about 20 droppings a day and these droppings, the naked eye cannot see, can cause severe allergy and damage to your health. Some cases causing asthma, itchy eyes, itchy skin, runny nose and god knows what else, it does a lot of different things to different people so we got to be very careful how we be able to combat this. That’s why we’ve got the combat hat on.

Mark: So what do they look like?

Mo: They look like, good question, I’m going to show you a picture, a picture is worth a thousand words so, tell me if you see my screen Mark. They look like these little buggers, and you can see this gentlemen’s back, it looks hideous, ooh, just look at all these little bugs and creatures, ooh. Just gives me the willies looking at it. So there’s some pictures on how they look ad they don’t look too great. I just lost my appetite.

Mark: So how does Cleaning with Love help with dust mites?

Mo: Three simple steps - we have a hepa filter vacuum that has been proven to take out a lot of dust mites; second we use microfibre mops and microfibre high end clothes that does not cross contaminate, we use a different system that each rag once used goes into the dirty rag bag, so it’s not cross contaminating from one area to another; and third is hot water extraction steam cleaning that kills most allergens and even air borne bacteria out of the air.

Mark: So if you are looking for a cleaning company that are experts in making sure your house is really clean, not cross contaminating anything and making sure you have the least amount of dust mites possible, these are the guys to call - Cleaning with Love in Vancouver. Call to book at 604-475-5683 or check out their website cleaningwithlove.ca. Thanks Mo

Mo: Thank you sir.

Mark: Hi, it’s Mark from Top Local Lead Generation and we’re here with Mo Kumasi of Cleaning with Love in Vancouver, Vancouver’s highest rated cleaning and carpet cleaning company. How’re you doing Mo?

Mo: Hey Mark

Mark: So you guys claim that you are a pet friendly cleaning service. What does pet friendly mean?

Mo: Great question. All our products are safe for your pets, they’re all organic, natural products that won’t hurt your pets. Second where we differ, all our staff are pet friendly. We have a dog and a cat in the office and when we do interviews we one of our top questions is are you pet friendly? Do you love dogs or cats? Even if they are best suited for the job, they don’t like pets, unfortunately it’s not a good fit with our company.

Mark: So why are you guys pet friendly?

Mo: Good question, my partner and I love dogs and cats. We’ve got a dog and a cat in the office, at home and we believe that pets are people too. So we absolutely believe that. We want an environment and a culture to show that to others as well.

Mark: So can regular cleaning help my pets health?

Mo: Absolutely it can prolong your pets health, help the respiratory system and regular cleaning of their dishes and making sure it’s not cross contaminating with other things is absolutely essential. It can help in a big way with their health.

Mark: So if you’re looking for pet friendly cleaning from a company that really does care, Cleaning with Love, they live their name. Call to book 604-475-5683 or check out their website cleaningwithlove.ca. Thanks Mo

Mo: Thanks Mark.

Mark: Hi it’s Mark with, here with Top Local Lead Generation; I forgot what our company was. I was going to say Cleaning with Love but that’s who we’re talking to, Mo at Cleaning with Love in Vancouver; Vancouver’s highest rated carpet cleaning and home cleaning company. How you doing today Mo?

Mo: Excellent, Mark thanks for asking.

Mark: So we’re going to talk about something that I’m sure a lot of people would love to know a bit more about, which is how to help your carpets last longer, what from a professional viewpoint, what are the things that we need to do to make sure our carpets last as long as they can?

Mo: Absolutely. Great question Mark. Things you want to do is keep, simple things, number one, keep off the carpets, what does that mean? Keep the dirt off the carpets, that means if at all, any time you can take the shoes off; come in with slippers that’s not worn outside. If you must, if there’s tradition or you must wear the shoes inside make sure you have a mat you can wipe your feet well on and then you can walk in but first do not walk on the carpets with muddy feet or shoes.

Second, it seems simple but so many people forget vacuum, vacuum, vacuum, so what does that mean? Vacuuming your place three to four times especially in the high traffic areas going over it five to seven times, going over the regular spots about half of that. So vacuum three to four times, I even say five times, someone who really likes to overdo it I go five times a week, vacuum my own carpets.

Number three spot cleaning with approved solutions that are approved by ICRC and other methods which is you can go on our website and find out what are approved things you can do for spot cleaning and some of those things you want to do is be very careful. One thing you want to do is blot the stain in and not rub it in with a brush. I’ve seen so many times people actually brush it in and instead of having a little bit of wine they have a wine stain this big and it just makes your job that much easier and making sure, getting onto it right time, as fast as you can get to it the better because the more it stays the more chance it has to being a permanent stain.

Number four rotate your furniture and your rugs every three to six months. Why do I say that, because if one side is a heavy traffic area and you walk on it year after year or month after month obviously it’s going to have a lot more apparent wear and tear when you notice this is when you pick up that furniture and you move out you see underneath where it was, never walked on compared to where it was walked on. So you want to do this regularly, move your, move your furniture around, that’s very key.

Five, get you’re carpets professionally cleaned by a professional technician company, so what does that mean? Every carpet company, when your carpet you buy it has a manufacturer’s warranty, they recommend every 18 to 24 months get your carpets professionally steam cleaned, and what do I mean by steam clean is hot water extraction, that is the best method, uses a hot water extraction and you want to keep your receipt because if you’re worried your carpets ever go over warranties and warrant issues you must keep that receipt and that’s one of the questions they’re going to ask you, have you professionally cleaned your carpets so again the five things: keep off the dirt, vacuum, vacuum, vacuum, spot clean, rotate your furniture regularly and call the technician to deep steam clean your carpets, better for the air, better for breathing and your health, every minimum 18 to 24 months, you got pets or kids, make it half that time.

Mark: So if you’re looking for cleaning for your carpets in Vancouver, the people to call, the trusted people to call are Cleaning with Love, you can reach them at 604-475-5683 to book or check out their website cleaningwithlove.ca. Thanks Mo.

Mo: Thanks Mark.

Mark: Hi it’s Mark from Top Local Lead Generation, we’re here with Jo Wang of Cleaning With Love, they’re Canada’s highest reviewed, home cleaning and carpet cleaning company. How’re you doing today Jo?

Jo: Great Mark, thank you.

Mark: So we’re going to talk about Who Gets Residential Cleaning and we’re actually going to talk about first, just zero in on your premium clients, like what kind of clients get home cleaning from you folks.

Jo: Oh yes, our clients, the top three clients I can name is first business owners, I can think of lots of clients where they have a business together as a couple, they for example Naomi, she owns a dentist’s office and she’s always working hard growing her business. Now she needs somebody reliable to take care of her home, she’s never there to, she doesn’t have time to work or clean, that’s where we can take care of the cleaning side of it.

The other one Mark, would be new mothers with three or more children, you can imagine new mothers must get overwhelmed when you have clothes flying everywhere, there’s food that still needs to be cooked and husbands may be outside working, now they would have the resources to be able to pay a cleaning service, I can come in every couple of days or every week to take care of the cleaning, the laundry, making the bed, tidying things up, folding their clothes and before the kids go to sleep so that they can actually enjoy quality time with them.

The third type of client which is really special is people with many, many homes owners that could have vacation homes or large estates or commercial properties even and they need a reliable cleaner to take care of all of their properties not just one so they’re looking for somebody that can always be there, respond to their emails, their phone calls and take care of things on the go whether it’s a week or a month in advance, we can handle all those types of projects together.

Mark: So that’s pretty straightforward, people travel a lot, people who have their own business, people who are just had a new kid and are you know and have multiples to look after, these are great. If you’re in that category these are the people to call Cleaning With Love. You can reach them in Vancouver to book, you call 604-475-5683 or check out their website, going fast cleaningwithlove.ca. Thanks a lot Jo.

Jo: Thank you Mark, have a nice day.

Mark: Hi it’s Mark from Top Local Lead Generation; we’re here with Mr. Mo Kumarsi of Cleaning With Love in Vancouver, Vancouver and Canada’s highest rated carpet cleaning and cleaning company. How’re you doing today Mo?

Mo: Doing excellent Mark thank you for asking.

Mark: So we’re going to talk about stains on carpets, so what can stain carpets?

Mo: Good question. I’m going to take a bird’s eye view from way top up and just come in with a couple key points because anything can stain carpets but the main things that could dye your carpets and really make it a permanent mark which is dying and cleaning that up is an extensive process and not is not cheap either, it’s very expensive. It is saffron, if you’re eating saffron be very careful not to drop it on your carpet especially if it’s aged or lighter colours, if it’s darker you might be able to get away with it. Second of all, you’d be very surprised how many carpet cleaners use bleach, there’s many kinds of bleach but it’s extremely dangerous because why they do this is some stains they cannot take out and there’s’ some black parts they want to lighten up but what happens is it might look lighter and they might look, even if you try to do this at home, don’t ever try this, it might look lighter just for a day or so but once this is dried up a little bit of water hits it, it goes in the core and it actually dyes bleaches the colour white so it’s imperative no bleach. Saffron’s really, really, really bad for the carpet especially lighter colours. Pet stains which we’ll talk about later and another thing that’s really bad for the carpets is, on beige carpets is certain kind of carpets do not goes good with red wine but there’s methods we can take care of all these for you.

Mark: So I know you got videos talking about coffee stains and I imagine that curcumin would be another thing that can stain steel so I’m sure it wouldn’t be good for carpets but what about pet stains, what dog and cat pee is that easy to get out?

Mo: Great question. Cleaning with Love is very pet friendly, all our products are dedicated to be done with extensive research about pets, pet cleaning after pets and how we’re different is I’ll tell you what is our procedure but coming back to your question is it’s not easy whatsoever. So we have three different packages or packages the pet protective package, second package is the ultra-armor protective, third package is the silver package. The pet protective package why it costs more, why we do all these things because pets, pet urine, pet stains are extremely hard to get out. What some of the carpet cleaners do is they just extract it with a steam cleaner and they mask up the smell, you really, we really do recommend getting a professional pet deodorizer, there’s only two that works extremely well but not to just mask the smell, actually getting to the root cause of the problem. So let’s say my teeth hurt, I’m not just going to, I’m not going to go and drill a hole and just make sure it’s fixed, I’m going to go to the doctor to find what’s the, what’s the cause of the pain and when we go do that sometimes that pet’s pee or dog pee what is does it’s so acidic, it’s got so much different, different ammonia, different things inside of it, what sometimes it burns right through the carpet and goes deep into the wood, I’ve seen it before, we can’t do nothing, it’s too late because pets, especially cats have the tendency going in the same spot and doing their business there so sometimes you have to rip out the carpet, rip out the wood that’s underneath, expensive and excruciating process so to get that done you need to call a professional, don’t try to do it yourself because what you can do is mask up the smell, even with a professional steam cleaner, it will not fully come out. What we do is different; we have a suction cup that actually, we put it in, we put our solutions in and it’s an extensive process, it is more costly when you have pet stains, we put it in and we extract it well, we pretreat it again and we extract it well and we use a patented roto vac system which actually does an amazing job. Then we deodorize it again and go back going with water so it is an extensive process. If you think getting a machine for yourself and try doing it, it’s probably not the best idea, the odour will come back and twice as strong.

Mark: Alright, so if you’re looking for some cleaning on your carpet these are the guys to call in Vancouver, Cleaning with Love. You can call to book at 604-475-5683 or check out their website cleaningwithlove.ca. Thanks Mo

Mark: Hi it’s Mark from Top Local Lead Generation, we’re here with Mr. Mo Kumarsi of Cleaning With Love in Vancouver, they’re Vancouver and actually Canada’s highest rated cleaning company. How’re you doing today Mo?

Mo: How you doing Mark, thanks for asking, doing great.

Mark: So we’re going to talk about things to be careful of with “cheap” cleaning companies. Why wouldn’t I just go on Craig’s List and save myself a bunch of money?

Mo: You know what, it’s your choice, you can do whatever you want but short and simple answer to that question is be very mindful of what and who you bring to your home. Your home is one of your most private assets and it definitely makes sense, you don’t want a bunch of people that have drug problems, you don’t want a bunch of people that have not been screened, you don’t want a bunch of people that just got picked, you know what I’m not going to say names but I know of companies that just pick up people from random places or work sites without doing any checks and these people are God knows doing what else in your house so be very mindful who you send to your house not just stealing but also you letting people into your most private homes; that’s one of the first steps is security reasons, now they know what you have in your house things like that so be very mindful of saving 5 dollars, hundred dollars at beginning, you might lose thousands of dollars in the near future just because you try to short circuit that and try to fool yourself. I always use your analogy, don’t go, don’t try to be a dentist and pull your own teeth, go to a dentist. So go to professionals, we’re definitely professionals and one of things we worry about is they’re not there tomorrow, they do a bad job, they don’t answer the phones or they got the kid running in the back and they answer the phones because they don’t have a back-end system. There will always be someone here to answer your calls; we’ve got a really good back-end system and good crew to always add quality to everybody.

Mark: So maybe that’s, I’m going to throw you a curve, so how do you guys background check somebody who just starts with you, what’s the difference?

Mo: Great question. Like right now we have a HR management that does our training; Angela right now is as we’re talking doing thorough background checks and calling, she actually we liked the scanner that she hasn’t even called us back because it’s taken four days to properly go through the channels and the thing is we always go with people we know instead of people we don’t know, we always go with people that our staff knows, family knows, we are very close knitted, we make sure we hire people that we know, trust and respect. If I don’t trust them to clean my home I would not trust them to clean our client’s home, plain and simple.

Mark: So when you guys are actually doing the cleaning you’re going through all this training with staff and vetting them and making sure that they’re professionals, but how do you make sure they do a great job, like do you have some steps of service that you follow?

Mo: Absolutely. Our three step service is: warm and friendly greeting, we use the client’s name, that’s step one. Step two, we do a thorough walk through, what that means is we go first, we’re the only company that turns down jobs because we might not be the right fit for the client or they might not be right for us. We don’t everybody and obviously is not a good fit someone for us because we don’t clean places where there’s mold, rats, blood or heavy grime. We have companies like restoration company that do heavier cleaning that we do refer out to, however we do not want to give our staff that sort of heavy duty trade cleaning because and also we’re not experts, we only do things that we’re experts of, we’re not experts in blood, we have to wear hazmat, we’re not experts in mold, those are the things where heavy grime that been built there. We are a cleaning company, more of a luxury ongoing people that want to have that ambience that look, that experience, its experience that counts because you go to Starbucks because of this experience, you might pay two or three times more but you know what you’re getting. For Cleaning with Love, we’ve got a great system of training as we’re doing a big training right now for about six or seven of our team and there’s a whole day right now from morning til now, it’s training, so we invest a lot of money into training on how to talk to customers, etiquette and all that sort of good stuff. Answer in short.

Mark: Sure, so what, you guys have a thing called the Platinum Standards of Service, what are those?

Mo: Absolutely and before I get to that and the last step is the third step is to walk and walk through so we want to make sure just to get to the last question there’s three steps is we do a thorough walk through, with the client, with the chocolate, with the organic tea and we make sure we leave their home where they’re happy and a good experience because you don’t want to leave anybody unfulfilled and leave their expectations kind of unfulfilled so we do a walk through and getting back to your Platinum Standards, I was just going to read our Platinum Standards that we strive by. One is we build strong and long lasting relationships with our clients, with our clients and how we do that is we follow up, we’re human beings, we started this company because other cleaning companies do not call you back, their set of standards, some of the companies is so low that we had to make this happen and if you look around, it got cleaning around the anywhere they got one of the lowest ratings and all the businesses because people don’t take us seriously. We’re actually doing this as a business, we’ve got a lot of back end work, back end help, we got a lot of good crew that helps us with our staff and we do this as professionals, we don’t do this as a, it’s not our hobby, this is our vocation, this is what we do, this is what our staff does, so that’s what makes us build strong relationships, we got a client care manager that calls up our clients and actually goes and visits them, Lanka that you saw last time on the video, she actually helps with a lot of client care, even myself remember to reach me, anybody can reach me anytime so that’s, that’s one of the main things that makes us different. Another thing is we own and immediately resolve clients problems; how do we do that, had a couple emails, we do make mistakes, we’re human beings, we might have the highest rated company in Canada, it’s just we’re human beings, we make mistakes, things are about things do go wrong sometimes, we do scratch things by accident sometimes, we just show up late sometimes and it does happen, however, we immediately call and own the problem and resolve it instead of trying to explain to the customer what can we do for you, how can we resolve this and it’s instant, people if they have a problem they don’t need to you to call three days later, they need it now and that’s where differ. Another thing is we are accountable for uncompromising level of cleanliness and a professional appearance and a level of language customer service to our clients. What does that mean? We do not compromise with cleanliness, our set of standards is very high as it should be because we’re coming to clean one of your biggest assets, is your home. People come and trust us, come in their homes that’s why we do all these things, we go the extra mile, also we go the extra mile to build that customer service level of trust, pardon me, and how we do that is by training, and more training and more training and we’re not here to sell, we’re here to educate, we’re here to make you feel like your house we just left you want to live in an oasis if I may say, fall back on your fluffy pillows, ladies know what I’m talking about, have your organic tea and just be able to say wow, that was a great experience, that’s what we strive for.

Mark: So if you’re looking for a cleaning company that takes it to a whole new level and will provide you with the level of service and excellence that’s unmatched basically Cleaning With Love in Vancouver you can call to book at 604-475-5683. Check out their website cleaningwithlove.ca. Thanks a lot Mo.

Mo: Thanks Mark, it’s been a wonderful day.

Mark: Hi, it’s Mark at Top Local Lead Generation and we’re here with Mo Kurmarsi and team at Cleaning With Love in Vancouver. They are Vancouver’s and actually Canada’s highest rated cleaning company. How’re you doing today Mo?

Mo: Doing excellent Mark, thank you

Mark: So we’re going to talk about your customer service culture at Cleaning With Love. What do you guys do that’s different from other cleaning companies?

Mo: Great question. One of the things we do, a lot of people really worry about customer service with the clients which we do, we provide the best quality of service with best quality of back end customer service and support. There is always someone to take your call, there is always someone to make you booking. We are investing big money about $50,000 in our software system within the next year just to make things easier for the clients. Just to be able to book better, be able to get to them better, schedule better and all these things will make things easier for the clients. However, none of that means anything if you do not relate to the clients. So we have a client care manager and also what makes us different is we really promote a culture of great staff. We believe in a great staff makes a great company if they go out and make our clients happy. So we really heavily invest in culture and being able to be a fun culture starting with our staff.

Mark: So, you have a system of making sure that you clean properly and that you follow up well with clients, maybe describe that a little bit more.

Mo: Absolutely, the system we do have is a process that is very, very meticulous. It’s all detailed, it’s well documented and each person has a different role. We’ve got many different staff in the office which have different roles, as of myself, as for Jo, as for different office staff working different things. Actually someone who could answer that question a lot better is our supervisor, Lanka, I believe she can answer those questions because she trains the team and she makes sure that everything goes smoothly. Lanka?

Hi Mark.

Mark: Hi there. So maybe give us some insight as to the system that you guys use when you’re doing a cleaning and how you produce such consistently top results.

Lanka: Well first of all we do a really good training with the people, we train really well and a long time before we send them into the field. First of all, we have a couple of videos that we watch here, going through all of our checklists, when we’re cleaning, when we’re done cleaning and whenever they’re ready, which I decide whether they’re ready or not then they go and clean. Also we make sure that they know all the job notes and sort of get a little bit more to know about the clients, so it’s more like friendly cleaning. It’s not just a cleaning. The other thing we make sure that all the products are organic which is really popular right now in Vancouver, I guess. All the rugs are cleaned, so every single house we’ll be going there, it will be sanitized, it’s clean, we make sure everything is proper, you know we want to make it all nice, friendly, all clean…

Mark: So if I can summarize, would that be that you guys have extensive training prior to and then even on the job, you have a checklist that you follow to make sure the job is done right. You have a culture within the company that makes sure that it’s fun, it’s friendly, it’s not all about the doing, not just doing the most incredible job but it’s also making sure it’s an incredible job but it’s friendly, that customer service feel as well. Is that about right?

Lanka: We also make sure that once a month we do something for our staff. We are planning something like a party, like a lunch party, we also had a river rafting so we want to make sure that our staff is comfortable, like your family and then we can just show them to help us to make all the clients happier than just regular. Like send them to clean your house, right.

Mark: Great. so if you’re looking for top quality cleaning in Vancouver, the place to call is Cleaning With Love. You can reach them at 604-475-5683 to book your next cleaning or check out their website - cleaningwithlove.ca. Tons of videos on there talking about exactly how they do their process and why they are different than the other companies out there. Thanks a lot.