Serving Vancouver, Richmond, Burnaby, Delta, North Vancouver, West Vancouver, Bowen Island and Whistler
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Cleaning Services
Cleaning With Love’s Platinum Standards
Cleaning With Love’s 5 star standards make up of values and principles that are the pillars in our organization’s behaviours.
Work Philosophy
Servant Leadership:
- Lead by example
- Take initiative with a keen eye
- Give, with no expectation to receive
- Don’t be part of the problem. Be part of the solution
- Put the wellbeing of your employment organization above yourself
- Go above and beyond to exceed expectations and goals; then, set higher ones
Adaptability:
- We continually evolve our thinking by keeping up-to-date with (but not necessarily accepting) new systems and technologies
- We embrace change when called for
- We encourage outside the box thinking, resourcefulness and open-mindedness
- We thrive in diversity by learning how to work with employees and clients of all cultures, beliefs and walks of life
Client Experience
We pledge to deliver a luxurious experience!
- A convenient booking experience that takes your headaches and worry away, that communicates care, warmth and trust
- 5 star service experience that pampers your home, creates relaxation for you resting in an orderly, hygienic, sweet-aired space
Motto
- We are cleaning angels and gentlemen technicians serving you as you are the king and queen of your home
- We pledge to serve our clients with the most warm, graceful demeanor, to promote peace and uplift the spirit of love in their home
- We anticipate and fulfill the unexpressed wishes and needs of our clients
4 Steps of Service
1. A warm phone call prior to arriving
2. A big smile when we arrive - using client’s name
3. A beginning and final walk through to ensure 100% satisfaction of our clients needs
4. A warm, sincere farewell - using the client’s name
Work Values
- Quality: We are dedicated to create a loving ambience and 5 star experience for all our clients
- Communication: Build a strong, respectable, trusting-building open communication line with our clients, teammates and management
- Customer Service: We aim to please, to go above and beyond, to fulfill the unexpressed wishes of our clients
- Love: We are fun-loving, warm-hearted people that believe we can create more love in your home and in the world
- Accountability: We are fully responsible by not pointing fingers outside, rather by looking in the mirror and owning our problems, therefore resolving client queries quickly
- Adaptability: We embrace the possibilities to grow by keeping an open ear and unbiased opinion
- Image: We are clean, tidy and professional in appearance, keeping good image when in uniform, at all times, using professional language and posture
- Attitude: We at CWL expect positive, team-building verbal and body language from each other. Great attitude and nothing less
- Loyalty: We honour and respect the loyalty of our clients and we are focused on the development of our employees’ satisfaction
- Trust: We take trust very serious: we promise to protect your most prized tangible and intangible assets with care. We protect the security and privacy of our clients, employees and CWL confidential information