Privacy All team members have signed an NDA. Have peace of mind your privacy and personal life is protected.
Service Terms By booking our services, you agree to our Terms of Service here. You can review our quality assurance, damage and cancellation policies there.
Prepare your home as a safe place to work
Your personal items (especially electronics) are precious. Please remove them off counters to avoid water damage.
Check under furniture for small items that may be vacuumed by accident.
Please put all garbage into garbage bin. Ensure no clothing or tripping hazards are on your floor.
Ensure you have hot water, light and heating. Ensure you have working toilet and hand soap for us as your home must be a reasonable worksite as required by WorkSafeBC.
Please open your windows to give us fresh air upon our arrival.
Call ahead Our Cleaning Angels will call you 20-30 minutes ahead of arrival (if keys are not provided).
We bring all equipment and biodegradable products. Sorry, we cannot use your supplies as we cannot provide training for your supplies.
Please ensure you have a toilet brush beside each toilet. If not, we will add a new toilet brush to your bill for $5.
First Time Walk Through Our Team Leader will conduct an Opening & Closing Walk Through with you to answer your questions. To help us maintain consistent standard, please allow us to take videos which will be uploaded to our training portal so that other team leaders can learn about your home.
Heavy Lifting and Cleaning Behind Furniture: Moving appliances or items over 20 lbs is not included in our standard scope. We are not trained moving professionals and not insured to move heavy items. We also do not wish to scratch or damage your floor. Should you wish behind/under appliances cleaned, please move it for us ahead of service. Should you wish under sofas and tables moved and cleaned, we cannot move them unless you have pre-installed felt pads at the feet so that they can slide without scratching your floor. Our field captains also offer felt pad installation for all your furniture starting at $75 plus material. You can book this Special Request at [email protected]
Dishes A reminder we don’t put away dishes clean dishes, because we don’t want to stack things in a way that you would not. We do not hand wash dishes, sorry, but we can load it into dishwasher.
Linens If you added Special Request to “change bed linens,” please place the clean sheets ON TOP each bed.
Handling Trash For detached homes, we will take it to your bins in the garage. For condos, we will leave it by your front door OR if we have your key fob AND time, we can take it down to P1. Please ensure all garbage, recycle and compost are in the correct bins. Cardboard must be flattened and in a designated bin.
Can I go out? Feel free to walk your dog and run your errands during cleaning. We got this!
FOR CARPET / UPHOLSTERY / RUG CLEANING…
Prepare your space Your personal items (especially electronics) are precious. Please remove them off counters to avoid water damage. Check under furniture for small items that may be vacuumed by accident. Please put all garbage into garbage bin. Ensure no clothing or tripping hazards are on your floor. Ensure you have hot water, light and heating. Ensure you have working toilet and hand soap for us as your home must be a reasonable worksite as required by WorkSafeBC. Please vacuum your carpet/rug as we only shampoo. Vacuuming time will be extra charge. Please open your windows to give us fresh air upon our arrival.
Call before Our technician will call you 20-40 minutes ahead of arrival.
Supplies We furnish all equipment and supplies. Should you have special request to use organic, eco-friendly products, please request so during the initial booking.
Heavy Lifting If you require us to clean behind the bed, shelf or heavy furniture, please pull it out for us in advance, because we don’t want to scratch your furniture (and reduce injury).
First Time Walk Through Our technician will conduct an Opening & End Walk Through with you. We will take a few minutes to review your Work Order.
Safety and Hazards No cleaning of mould, grime, pests, soot, or severe conditions is included.
Elevator Access For apartment carpet / upholstery cleaning 2nd floor or above, we come on the condition that the elevator is working. Carrying our 80lb machine up stairs is not an option.
Can I go out? Feel free to walk your dog and run your errands during cleaning. Please do not walk on the wet carpet afterwards for 8 hours.
For customer service, the fastest way to serve you is always by email:[email protected]